Even if automation and artificial intelligence (AI) take over the world of information technology (IT), people are still required to execute and transform projects for customers, “explains Cognizant CEO Francisco D ‘ Souza.
The IT services industry faces the threefold challenge of increasing automation, the decline of traditional services and protectionism in its major markets, such as the United States. For Cognizant – it is based on the US but follows the business model of India, given that it has a broad base of workers in low-cost countries like India – being closer to the customer has helped to earn De the transactions.
At the same time, the company says that the skills needed for new jobs are also those that need to be closer to customers. “I often hear that automation, artificial intelligence and all these things will make it less important to have a human talent, which does not mean that there is no role for people in technology,” D’Souza told the Indian Times in an interview.
“If you look at the digital world, it’s not a thing.” A few years ago, I would have said that digital is SMAC (social, mobile, analytical, cloud). Things, the manufacture of additives, the block chain, etc. In each of these areas, customers have multiple technology options and multiple technology providers.
So putting this together for a client has become incredibly difficult. If you are a customer, you need someone to help you make the right decisions through this vast, then integrate everything to make it work, “he said.
“In the field of digital digitization, we are recruiting more and more researchers, designers and data skills, and sometimes these skills may not be available in India and may be in other parts of the world.Even if they are available in India, We can have these skills closer to the client because of the nature of these skills, “D’Souza said.
He added that if he could not talk about the workforce at the end of the year, Cognizant would continue to hire. In addition, with automation, said D’Souza, there was no doubt that some parts of what the company had done in the past had been automated and would be done with fewer hours and people. However, after saying that, he added that the world was becoming more demanding in technology.
In February, Cognizant signed an agreement with activist investor Elliott Management, which had asked the company to return money to shareholders and move its strategy to emerging areas, generating better margins, such as digital. Cognizant committed $ 3.4 billion to shareholders and restructured the board by incorporating three new independent directors.
The results seem to be paying off, with Cognizant boosting year-end forecasts for the following year. “For several reasons, we knew we had to take the picture during a transition, at the same time, there were several things and capabilities that we considered necessary on the board.
Some of these things were technology-based, but they were also capacity-oriented. For example, we look at the size and breadth of Cognizant’s business today. In the future, we felt we needed to add people with experience in managing large global organizations in several companies. Thus, Zein Abdalla brings the Pepsi, “D’souza told the newspaper HT Mint.